Q: How do I create an account?
A: All accounts must be created on our website at www.eusocial.com. The app does not support new account registration.
Q: How do I subscribe or update my payment details?
A: Subscription management, including payments and billing details, is handled on www.eusocial.com under your account settings.
Q: I forgot my password. How do I reset it?
A: You can reset your password by visiting www.eusocial.com/login and clicking on “Forgot Password?”
Q: Can I use the mobile app without a subscription?
A: No, you must have an active Eusocial subscription to log in to the app.
Q: How do I cancel my subscription?
A: To cancel your subscription, log in to your Eusocial account at www.eusocial.com and follow the cancellation steps in your account settings.
Q: The app is not working correctly. What should I do?
A: Try the following:
- Ensure you have an active subscription and are using the correct login credentials.
- Close and restart the app.
- Ensure you are using the latest version from the App Store or Google Play.
- Reinstall the app.
Q: How do I contact support?
For additional assistance, reach out to us at support@eusocial.com or visit www.eusocial.com for troubleshooting tips.
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